How to cancel Microsoft 365
Cancel Microsoft 365 from your Microsoft account services page. Pro-rated refund may be available within 30 days.
Starts at: account.microsoft.com/services
Step-by-step
Open your Microsoft account services
Sign in at account.microsoft.com/services on a browser.
Find Microsoft 365
Click Manage next to your Microsoft 365 Personal or Family subscription.
Tap Cancel subscription
Click Cancel subscription. Microsoft asks for a reason — pick anything and proceed.
Check refund eligibility
If you cancel within 30 days of a renewal, Microsoft typically offers a pro-rated refund. The amount appears before final confirmation.
What happens after you cancel
- OneDrive storage reverts to the free 5GB tier — anything above 5GB is read-only for 30 days, then deleted.
- Word, Excel, PowerPoint, and Outlook still open files locally but can't save new ones until you reactivate or switch to free Office on the web.
- Family Sharing members lose access at the same time.
Don't get re-charged by mistake
Log Microsoft 365's end date in SubRemind so it stops counting toward your monthly total — and so you get a warning if it ever quietly re-bills.
Track it free on SubRemindFrequently asked
Can I get a refund on Microsoft 365?
Yes, within 30 days of a renewal. Microsoft pro-rates the refund based on usage. After 30 days, no refund is available — you keep the subscription until the end of the period.
Will I lose access to Word and Excel after cancelling Microsoft 365?
You'll lose the desktop subscription. Office on the web (free at office.com) still works with basic features. Local Office files remain readable but new edits require an active subscription or Office on the web.